NFU Mutual has been named the 2022 Which? Insurance Brand of the Year. The mutual insurer, which has been a Which? Recommended Provider for car and home insurance for over a decade, was commended for its “exemplary service, demonstrated by its customer service and claims scores.”
Nick Turner, Group Chief Executive of NFU Mutual, said:
“We are delighted to have won the title of Insurance Brand of the Year 2022 awarded by Which? How we’re seen by groups like Which? reinforces what our customers already know: the true test of an insurer is how much it cares and offering an exemplary service when it matters most.
“An award of this nature is testament to the hard work undertaken by our employees and the Agency Network who make sure we are there for our customers when they need us. I would like to thank them all for their ongoing dedication and commitment to delivering an outstanding experience for our customers, time and time again.”
Which? Chief Executive, Anabel Hoult, said:
“The Which? Awards recognises brands that consistently get it right for their customers, and this year that Which? endorsement is proving to be more powerful than ever.
“When Which? looks at key measures of the service provided by insurers, NFU Mutual is the clear winner. For both car and home insurance, it achieved the highest customer score and claims score of all brands tested. We’re pleased to be able to recognise NFU Mutual as the 2022 Which? Insurance Brand of the Year.”