Lightico, leading provider of digital customer interactions, announced recently that A-Affordable Insurance Agency has chosen Lightico as its digitalization partner, replacing DocuSign. Lightico’s Digital Completion Cloud enables A-Affordable to collect eSignatures and documents for policies quickly and effectively with over 90% collected within one hour.
“We needed a real partner that could provide more personalized services and improve our customer-facing processes but was also fully integrated with Salesforce to provide a seamless journey,” said Erik Swiderski, Director of IT at A-Affordable. “Since partnering with Lightico, we’ve managed to accelerate customer journeys without anyone dropping the ball along the way. The sleek and intuitive platform has transformed our operation.”
A-Affordable Insurance agency offers home, condo, business, and auto insurance and experiences a high volume of transactions. The agency sought a more efficient, user-friendly and cost-effective digital channel that could handle signing, document collection and payment in one solution – and was Salesforce-integrated to make implementation and use seamless.
“The demand for quick, easy and mobile customer interactions isn’t confined to Netflix or Amazon – it’s a requirement for consumers today,” said Zviki Ben Ishay, CEO and cofounder at Lightico. “A-Affordable’s leadership in digitalizing has already provided significant benefits to both end-customers and staff efficiency.”
Lightico’s Digital Completion Cloud is a no-code, mobile-first solution for companies that enables quickly and seamless completion of high-friction interactions with customers including customer onboarding, policy sales and FNOL. Unlike existing siloed solutions offered by legacy eSignature providers, the Digital Completion Cloud unifies eSignature, document collection, identification and verification, payment and more to enable B2C interactions to be completed in a highly convenient and efficient multi-purpose channel.