News

Support The Heroes Finally Ordered to Wind Up

Latest from the Charity Commission; The Commission has ordered Support the Heroes to wind up after finding its fundraising misled the public. The Commission found its trustees responsible for misconduct and/or mismanagement, and secured voluntary […]

Technology

Glia Works Digital Transformation at Credit Union Call Centre

If you are still looking to revamp your call centre operations then this is worth looking into; Glia, the leading provider of Digital Customer Service (DCS), has helped Dover Federal Credit Union transition from a phone-based contact […]

UK Insurance Trends

Non-Exec Directors Need To Build Operational Resilience

This summer the UK’s airports have cancelled hundreds of flights due to staff shortages causing travellers delays and disruption. The pandemic gave them the warning sign, so why weren’t they ready? Storm Arwen was the […]

Global insurance trends

Ascend Partners With US Agents Association

Today, Ascend, a modern insurance payments platform, announced a partnership with Independent Insurance Agents of North Carolina (IIANC), which has named Ascend as its preferred premium payments company for its members. Ascend is the first […]