Liberty Specialty Markets (LSM) has been awarded the prestigious Service Quality Marque (SQM) for 2023 by the independent insurance research consultancy, Gracechurch. This is the seventh year running that LSM has been awarded the SQM, every year since the SQM’s launch.
LSM is one of eight London insurers to receive this distinction in 2023. The SQM is awarded annually to the claims teams of London Market insurers rated for consistently excellent claims service. The winners of the award are determined by evidence gathered from specialist claims brokers and the insurers’ communications and commerciality ratings. The winners all exceeded the threshold of 75%+ positive ratings over the previous year.
Mike Gillett, Chief Claims Officer at LSM, commented: “We are honoured, once again, to be recognised for the quality and consistency of our claims service. Our team aims to deliver exceptional value at every stage of the claims journey, through our integrated claims, underwriting, and risk management services. We are pleased that their diligent work was once again recognised.”
First launched in 2017, the Service Quality Marque is awarded to businesses that excel in consistent service quality based on the Gracechurch Claims Service Report.
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