Need Air Freight Cargo Tracked? ECS Group Are On It

Need air freight cargo tracking? It’s a useful feature for many Commercial Lines or Specialty insurance brokers and underwriters alike. Here’s the latest;

ECS Group now offers Pathfinder, innovative web-based track and trace system developed by its in-house Cargo Digital Factory experts, as an individual digital Ability. Corsair is the first airline to subscribe to this digital solution. The airline reports improved customer satisfaction and confidence, as well as more resource and cost-efficient internal processes.

Pathfinder is a web-based track and trace system providing shipment status in real-time, thus supporting airline customers in limiting process inefficiencies and increasing customer satisfaction. Developed in 2019 by ECS Group’s Cargo Digital Factory, the software is now available for airline customers as an individual service module, irrespective of whether they already have an ECS Group GSSA contract.

Pathfinder offers an additional element of confidence for customers

“The need for complete shipment journey visibility has skyrocketed in importance in recent years. Our customers want to know where their shipments are at any given time and expect us to deliver at least the same standard of information that they are used to when privately ordering goods online,” says Adrien Chauvière, Cargo Manager at Corsair.

“The situation in the air cargo industry is still very fragmented, and until we switched to Pathfinder, much of our tracking process was carried out by phone or email. The process was largely manual, time-consuming, and far from seamless, let alone capable of providing real-time information. Of all the possible alternatives on the market, Pathfinder stood out as the best option with the best design. It lives up to the excellent software quality we are used to from ECS Group’s Cargo Digital Factory solution suite. All Corsair destinations – including our trucking-only locations – are uploaded in the system. Pathfinder has proven to be an additional element of confidence for our customers and has greatly increased customer satisfaction.”