Dealing with claims is always difficult, and this feedback highlights the importance of good comms between brokers and accident management partners;
Despite the abundance of accident management services in the market for over two decades, the Direct Commercial Limited (DCL) Broker Barometer finds that strains persist in the relationship between brokers and accident management companies within the UK commercial motor insurance sector.
The DCL Barometer has found that just 19% of polled brokers believe that accident management companies contribute to the smooth running of the claims process for commercial motor clients. This disparity highlights persistent challenges and concerns within the existing broker-accident management company dynamics. Following the implementation of the ABI General Terms of Agreement (GTA) in 1999, many brokers established agreements with accident management companies to ensure prompt service for not-at-fault clients and receive essential referral fees.
However, according to the DCL Barometer, a striking 88% of commercial motor brokers express dissatisfaction with the lack of transparency in how the fees of accident management companies are derived and paid. Compounding these challenges is the perception among commercial motor brokers, with a significant four-fifths (82%) expressing the belief that accident management companies contribute to claims farming.
Joe Hantson of Direct Commercial Limited, said:
“Our Broker Barometer findings highlight a pressing need for greater openness and accountability to restore trust and improve the efficiency of the claims process. We always encourage direct claims reporting to our team by drivers from the roadside, as timely intervention ensures quicker resolutions and keeps incurred costs down.
“When you add accident management companies into the claims process, we do see this have an impact on direct reporting which can in turn contribute to higher overall incurred costs and less efficient claims handling.”
Be the first to comment