tifgroup Teams Up With Air Doctor

The latest from tifgroup, one of the UK’s leading travel insurance providers, who have teamed up with Air Doctor, a travel tech app that connects travellers to a global network of over 20,000 trusted, multi-lingual doctors and specialists worldwide. Getting expert medical assistance from an english speaking doctor whilst travelling or working abroad can be crucial and help speed up the treatment process. Here’s the word;

Customers who are covered by one of the tifgroup brands will have access to a new digital out-patient health service for an even better customer experience. If they fall ill abroad, they can use Air Doctor’s global medical network to arrange a local doctor’s appointment – promptly and easily.

tifgroup’s brands include Holidaysafe, Insurancewith, Flexicover and DOGTAG. The service will also be available on Get Going, albert & eddie, Alpha and Citybond Suretravel. It means if customers fall ill or have a medical issue abroad they can find the most appropriate, English-speaking local doctor quickly and easily, without the stress of having to ask for advice in a foreign country where they might not speak the language.

The other big plus is that they don’t have to pay for the consultation and no need to fill in a lengthy claim form– the payment is processed by tifgroup’s insurer, Collinson, who handle claims and assistance services.

Meeting the Growing Need for Travel Health Solutions

Getting sick abroad is one of the biggest worries for holidaymakers. Air Doctor’s digital service allows them to easily schedule a doctor’s appointment with vetted doctors in a clinic, at their accommodation or by video consultation. Appointments are confirmed in 45 minutes. The service is available in up to 78 countries and the video consultation is available in 84 countries, in 21 languages – and can also help customers secure valid local prescriptions too.

Customers can access the service on the website or via an app. They then just have to enter their travel insurance policy number, email address and date of birth. Once they have access, customers can choose the specialty they need and book an appointment there and then.

This innovative partnership gives travellers access to quality medical care right at their fingertips, whether they require out-patient consultations or specialist non-emergency care. With no out-of-pocket expenses and no lengthy claims processes, holidaymakers can experience a cashless, claimless, and fully digital customer journey. It goes without saying, it’s a significantly improved travel experience.

Amber Moon, tifgroup’s Head of Marketing said: “Finding a suitable doctor when you’re on holiday can be stressful and worrying. Air Doctor takes the stress out of the process with its intuitive booking system and 24/7 support. We are always looking for ways to improve our service to customers by focusing on the things they need from a policy while they’re abroad. We think Air Doctor’s innovative service will help our customers when they need it most.”

Jenny Cohen-Derfler, Air Doctor’s CEO and Founder said: “We are happy about teaming up with tifgroup and Collinson assistance. Now tifgroup’s customers can access the Air Doctor platform which means there are fewer travellers who will feel stranded if they fall ill abroad.

“These travellers can access quality medical care at no cost to them and no need for reimbursement thanks to our cashless model. While we’re already operating in 78 countries, we’re always working to expand our network.”