Insly Offers Guide on Claims Management For MGAs

The latest from Insly who have a handy guide which may be of interest, here’s the word;

Insly, the low-code software provider to the insurance industry, has launched a comprehensive guide for MGAs and insurers on ‘How to build an industry-leading claims management process’. The guide is aimed at helping MGAs and insurers streamline the claims process and enhance the customer experience through automation and technology. It can now be downloaded on Insly’s website here.

The claims process is critical to the customer experience and the bottom line. Research has found that speed of claims resolution is the biggest factor in customer satisfaction, while claims handling accounts for around 75% of total costs in motor and about 55% in home cover. MGAs and insurers are under pressure to both improve customer service and speed of resolution, while also ensuring that fraudulent claims don’t slip through the gap and that claims are settled fairly.

The Insly claims management guide covers:

·      What the new claims landscape means for insurance companies and MGAs

·      Key challenges currently facing claims departments

·      What benefits will you see from automating claims?

·      How will an automated claims process differ from traditional claims?

“Claims management is changing,” comments Risto Rossar, founder and CEO at Insly. “Handling claims manually via telephone calls and emails is no longer enough to drive customer satisfaction, plus it can be a drain on valuable resources and encourage claims leakage. Our new claims guide unpacks the latest thinking and innovations that are transforming the process, and how insurance companies can leverage automation and technology to deliver industry-leading claims.”

The Claims Management Guide can be downloaded now here.