The insurance world is competitive, and it’s imperative that insurance agents do everything they can to provide an exceptional level of service to their clients.
Most of the time, working to improve the client experience involves taking additional courses, speaking with industry peers, or simply taking onboard feedback from previous clients. But there are other ways to develop, too, such as playing games. Insurance agents have long favoured settlers of Catan, but the most useful game might be the casino classic blackjack. If you’re an insurance agent, then here’s what you might learn simply by playing blackjack.
The Importance of Objectivity
There are some games where intuition and feeling play a role. Blackjack is not like that. Success in that game depends on objectivity, and players who make decisions based on their feelings — good or bad — often end up playing more poorly. In the insurance world, it’s imperative that insurance agents retain a level of objectivity, especially when they’re first meeting with a new client. Rather than assuming what the client wants or needs based on their experience of dealing with similar clients in the past, agents should view the client on their own terms.
It’s also worth remembering that while insurance agents have their objectives and things they hope to achieve, ultimately, it comes down to what the client wants.
How to Move With the Times
Insurance is big business. Trillions of dollars in insurance premiums are written each year, and the entire global industry is worth more than the entire GDP of many countries around the world.
It didn’t get there by accident. It’s a dynamic, ever-evolving industry that is always looking forward, and insurance agents must be adaptable enough to move with the times. Blackjack has followed a similar trajectory. By all accounts, the game was developed around 1700 in France, yet, while like insurance the general principle of the game has remained the same, how it’s played has changed. Today, it’s more likely that a player will play on a website rather than in a real-world establishment. A person who plays blackjack today will almost certainly do so using one of their devices, which shows that things change. If you’re an insurance agent, it’s important that you utilise the leading software systems — if technology can make blackjack one of the world’s most played games, then imagine what it can do for the service you offer to your clients.
Taking a Long-Term View
An insurance agent that has a short-term view will be doomed to failure. Success in this industry depends on having a long-term strategic viewpoint that builds trust with clients and ultimately offers them the best policies for tomorrow as well as today. This is a trait that’s learned all too quickly in blackjack. The success of a player isn’t determined by success in a single hand, but, rather, by a much longer time-frame.
The Value of Ongoing Learning
Finally, insurance agents can learn the value of ongoing learning from playing blackjack. Blackjack rose in prominence thanks, in large part, to its sheer accessibility. It’s one of the easiest card games to learn, with anyone being able to pick it up in a matter of minutes. However, while it’s easy to learn, it’s difficult to master, and the best players commit to improving their strategic play. The insurance world is the same. While anyone can become a professional, finding long-term success in this competitive industry depends on continual learning.
Formulaic Approaches
Most blackjack players rely on basic blackjack strategy in their performance. In blackjack, leading agents use a similarly formulaic approach, refinding their offerings for different sectors. However, both blackjack players and insurance agents aren’t overly reliant on their strategy — they’ll always retain a degree of adaptability so that they can change direction when necessary. In the process, the blackjack player increases their chances of success, and the insurance agent offers a better service to their clients.
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