The latest from AEGIS London FYI;
AEGIS London’s claims team has for the ninth year in a row been awarded the prestigious Outstanding Claims Service Quality Marque by independent research organisation Gracechurch Consulting – an accolade it has achieved every year since the Marque’s inception in 2017.
The team scored 87% positive ratings, up from 78% last year, and is in the top quartile for average service scores according to Gracechurch, which describes AEGIS London as ‘one of the most consistent service providers in the London Market’.
Brokers cited AEGIS London’s team as being ‘Very knowledgeable, available and responsive’ and providing ‘Quick service on claims, very detail orientated and approachable’.
Ben Bolton, managing director, Gracechurch, said: “AEGIS London’s service has remained strong throughout 2024 demonstrating the team’s dedication to providing consistent quality service. Finishing 2024 in the top quartile for average service scores, AEGIS London has a strong emphasis on soft skills among its leading people, and brokers especially describe its team as approachable, knowledgeable, and swift to respond.”
Kerry Williams, AEGIS London’s head of claims, said: “Achieving the Gracechurch marque every year since the accreditation’s conception is testament to my team’s laser focus on providing consistent, best in class service to our clients and the broker community. While we’re immensely proud of this achievement it’s not the end goal for us – we continually strive to improve our quality of service and are determined to improve year-on-year.
Alex Powell, AEGIS London’s CEO, said: “Kerry and the wider team continue to push the boundaries of delivering outstanding customer service and this latest recognition is down to the hard work the team has put in over the last 12 months. This is the second Gracechurch marque under Kerry’s leadership and demonstrates the impact she is having by the upward trajectory of service standards delivered by the team.”
The Gracechurch Service Quality Marque is awarded annually based on the Net Promoter Score (NPS) achieved by each insurer over the previous year combined with how they rate on communications and commerciality.
Based on the Gracechurch evidence, service quality marque achievers deliver great service experiences consistently and rate highly on being customer focused. According to Gracechurch, this means that brokers can recommend these insurers to clients with confidence.
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