Placing Platform Issues Trading Update

Some renewals volume data from PPL; 

Placing Platform Limited (PPL) has reported strong platform performance and service delivery during the peak 1/1 renewalS season.

2024 was a significant year of transition for PPL as an organisation and one underpinned by a regular flow of platform enhancements. This culminated in a smooth 1/1 renewals season with near faultless service standards provided to users.

During December, the busiest month for placing risks, PPL:

• Handled heightened placing activity levels with a peak of 5.5k unique users trading on 18^th December,
• Set up over 500 new stamps and 350 unique new users, and
• Answered 99.9% of service desk calls within 15 seconds, with 80% of requests resolved within one day.

December’s platform and service delivery performance continued the progressive trends delivered throughout 2024 (Q1 2024 vs Q4 2024):

• 44% reduction in service desk calls
• 24% reduction in service requests
• 65% reduction in incidents raised

Colin O’Malley, Chief Operations Officer at PPL, said: “ We take our responsibility to serve the market very seriously and are proud to have delivered for our clients during this peak renewal season, and throughout 2024. As we build out new capabilities in 2025, clients can rest assured our focus on reliability and service excellence will remain front and centre.”