Are we there yet? Not quite. When it comes to digital insurance systems there is still work to be done.
RDT, a leader in insurance technology solutions, has released new survey results highlighting a stark reality: while insurers recognise the importance of digital transformation, many are struggling to fully implement it, leaving them exposed to inefficiencies and competitive threats.
According to the findings, 79% of insurance professionals consider digital transformation either “extremely important” or “important” for staying competitive. However, only 13% have achieved a fully digital operation, and over a third (34%) have no current plans to do so. This gap between ambition and execution reflects ongoing challenges, including legacy systems, budget constraints, and uncertainty around the best path forward.
Investment in technology is increasing, with 34% of respondents reporting a substantial rise in tech spending compared to last year. However, 40% of insurers report flat budgets, indicating that digital transformation efforts must be targeted, cost-effective, and capable of integrating with existing infrastructure to deliver real value.
Joe O’Connor, Deputy CEO at RDT, commented:
“Insurers know they need to transform, but many are held back by the complexity of integrating new technology with legacy systems. Our research confirms that while the intention is there, execution remains a challenge. That’s where RDT comes in—we specialise in making digital transformation achievable. Our solutions integrate seamlessly with existing infrastructures, helping insurers modernise at their own pace without the disruption of a full system overhaul.”
Rather than requiring a costly, all-at-once transition, RDT’s agile technology enables insurers to implement digital transformation step by step, ensuring measurable improvements in efficiency, decision-making, and customer experience. With competition intensifying and customer expectations rising, insurers that delay risk being left behind.
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