An update from Aviva, as they complete on acquisition;
Aviva has completed the acquisition of the DisasterCare Group which includes CJN Holdings Limited, the parent company of Disaster Care Limited and The Flood School Limited (together DisasterCare), making all these companies wholly-owned Aviva subsidiaries.
This marks a new phase in Aviva’s longstanding relationship with the company. Strengthening Aviva’s disaster recovery and restoration capability, the acquisition will support a simpler, quicker property claims process for customers, brokers and partners.
DisasterCare is a specialist business that connects insurers and customers with local disaster recovery and restoration suppliers. It works with regional experts who provide essential services such as drying, cleaning, strip‑out and reinstatement to stabilise homes and businesses following events including fire or flooding. These services play a critical role in limiting further damage, managing costs and helping customers recover as quickly and safely as possible.
DisasterCare is also the owner of The Flood School, the UK’s leading training provider for flood and water damage restoration. Aviva teams regularly work with The Flood School to build skills and understanding around flood prevention, mitigation and recovery. The acquisition will enable broader access to this expertise, including for Aviva’s broker partners, supporting wider efforts to improve flood resilience and prevention.
Disaster recovery and restoration is a vital stage in the end‑to‑end property claims process. Aviva has a longstanding working relationship with DisasterCare, whose network of local specialists is selected for their experience and professional capability in supporting customers.
The acquisition will also streamline the appointment of recovery specialists, accelerating first contact, improving damage mitigation for customers and brokers, and delivering reductions in response times. By getting to customers faster, this will help to reduce overall property claims costs by mitigating further damage.
This approach reflects the model already in place across Aviva’s motor claims operations, where many repairs are supported through a wholly-owned network of vehicle repair centres, helping to improve customer experience and manage claims efficiently.
Steve Bridger, Chief Claims Officer, UKGI, Aviva, said: “Disaster recovery and restoration is a critical moment for customers, often following highly disruptive events. By bringing DisasterCare into the Aviva group, we are strengthening our ability to support customers quickly and effectively, while continuing to work with trusted local experts.
“Importantly, this partnership is about building long‑term strength and stability, combining Aviva’s strong customer focus, insight and scale with DisasterCare’s expertise, care and specialist knowledge. Bringing the two organisations together supports a more seamless end‑to‑end property claims experience and helps us respond quickly when customers need us most.”
Chris Netherton, CEO, DisasterCare said: “Today marks a significant milestone in our company’s journey. This acquisition strongly aligns with our strategic objectives and reinforces our commitment to delivering a best-in-class service while supporting our long-term growth ambitions. It presents an exciting opportunity to strengthen our capabilities, broaden our reach, and build on our established foundations.
“By bringing our expertise together, we are uniquely positioned to deliver a more seamless, end-to-end claims journey with the customer firmly at the centre. This marks the beginning of a compelling new chapter, enabling us to lead with confidence in the market and offer a truly integrated service”.
The acquisition creates new opportunities across Aviva’s claims services, combining Aviva’s customer insight and scale with DisasterCare’s specialist expertise and established supplier network, in support of Aviva’s ambition to deliver one of the leading claims services in the UK.
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