Quick preview of an event at BIBA next week;
Our broker wellbeing research reveals the mental load associated with managing distress, conflict and uncertainty is often invisible, but real when it comes to the claims experience.
When relationships matter more than ever, claims experiences can make or break trust for both you and your client.
When a client suffers a claim, emotions run high, resilience is tested and behaviour matters more than ever. In these moments, brokers are often the human anchor, supporting distressed clients as they navigate a process that can feel impersonal at exactly the wrong time.
We believe specialist knowledge only delivers its full value when it’s paired with genuine empathy and strong relationships. But under pressure, showing up as your best self isn’t always easy.
Hosted by Ecclesiastical, this panel discussion features Behavioural Psychologist, Dr Simon Moore, Marketing Director, Lara Bealing and Claims Director, Jeremy Trott as they explore:
- What stress reveals about us all
- Why claims are such a powerful moment of truth
- What brokers and insurers can do to support clients through uncertainty
- How brokers need to consider their own resilience as a powerful part of the service proposition
Join our fringe session to learn how Ecclesiastical takes a more human, empathetic approach to claims to ease pressure, protect relationships and deliver better outcomes for clients and brokers alike.
You’ll leave with practical behavioural insights and techniques you can use in your next difficult claim conversation.
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