Opinion

UK insurance industry thought leaders, influencers and C suite level authored articles, white papers and new product information.

Big Data

What a telecoms giant can teach the insurance industry

7 March 2017 alastair walker 0

Like tech giants disrupting markets before it, O2 has entered an industry many considered beyond its expertise. But this has given it an edge. In essence, O2 has been able to start from scratch and ask itself a question centred on driving new and improved experiences for customers and agents. […]

Insurance claims

Independent study reflects Ombudsman concern over claims handling

17 June 2015 alastair walker 0

research discovered that the issue of greatest importance for consumers, when it comes to claims, is customer experience. Almost half (42%) of the 2,000 consumers surveyed cited customer service reputation as one of the main factors they consider when choosing an insurer – whilst just 20% said they would always choose the insurer that paid out the most claims. […]

Legal

Could ADR have protected Lloyd’s in battle against the Rolling Stones?

20 November 2014 alastair walker 0

The way disputes are resolved has changed significantly in recent years, and as the Rolling Stones case highlights, clients and lawyers should think carefully about their options before jumping straight into court proceedings. […]

Emerging Risk

Insurers anxious to maintain pace with 3D printing

17 July 2013 alastair walker 0

By Ingrid Hobbs, Insurance Partner, Mayer Brown In recent years reduction in the cost of additive manufacturing has made it both affordable and accessible. This is particularly apparent in the 3D printing market where the […]

Household Insurance

Westminster should probe comparison sites

27 February 2013 alastair walker 0

If yesterday’s hearing at the House of Commons Environment select committee on floods proved anything, it is that they must include comparison web sites and major distributors within their probe. Aggregators’ low-fi approach to selling […]

No Picture
Insurance & Reinsurance

Killing the joy in killjoy

26 June 2012 alastair walker 0

If I was a broker, I wouldn’t be celebrating just yet – these conflicting statements do little more than make it clear that anything could come out of this review. The market is not out of the woods yet so I’d advise brokers to put away the party hats for now. […]