research discovered that the issue of greatest importance for consumers, when it comes to claims, is customer experience. Almost half (42%) of the 2,000 consumers surveyed cited customer service reputation as one of the main factors they consider when choosing an insurer – whilst just 20% said they would always choose the insurer that paid out the most claims. […]
One of the UK’s leading economic commentators opened this year’s Airmic conference with a challenge against received wisdom and a call for companies to make whistleblowing easier. During his opening address at the Airmic Conference 2015, Tim […]
Published in advance of the Association of Insurance and Risk Managers Conference 2015 which opens today, Scenario planning and adapting to emerging risks; A risk manager’s essential guide, analyses six key risk areas to reveal the latest practice by corporates. […]
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