News

Zurich Teams Up With Empathy on Bereavement Support

 The latest partnership news for you; Zurich is giving more than three million Life Protection customers1 access to Empathy at no extra cost, a pioneering human-led and digital bereavement support service, making it the first major business in […]

Insurance Regulation

FCA is Looking at How Banks Handle Bereavement

It could insurers next as regards bereavement and Power of Attorney cases, but for now it’s banks and building societies, who have exhibited some “computer says no” behaviour in the past when relatives try to […]

Insurance Regulation

FCA Issues Guidance to Insurers on Life Claims

Some timely advice from the FCA as insurance brands start planning claims processes and staff training for 2025; The Financial Conduct Authority (FCA) has found that while life insurers provide good service to bereaved customers, […]

Life/Health/Critical illness

Survey Reveals Consumer Attitudes Over Bereavement Admin

Bereaved customers have revealed the UK organisations which they believe deliver some of the best bereavement customer service, in the results of a new survey. It comes as the long-awaited report by the UK Commission on […]

Global insurance trends

US Market: Bestow Partners With Empathy on Support Platform

Some news from the USA; Leading life insurance technology company Bestow recently announced its partnership with Empathy, a platform helping families navigate the emotional and logistical challenges of losing a loved one. Through the partnership, Empathy’s […]

Global insurance trends

Empathy Partners Up With New York Life

Empathy, a platform helping families navigate the journey they face after losing a loved one, recently announced a partnership with New York Life Group Benefit Solutions, a leader in the group insurance market. The partnership […]

Life/Health/Critical illness

Life Sector: Empathy Teams Up With NY Life

Empathy, a platform helping families navigate the logistical and emotional journeys they face after losing a loved one, today announced a concept partnership with New York Life. Empathy’s user-friendly digital companion mobile app is now available to New York […]