It can hit hard when you say goodbye to a family pet, so maybe some humans need some bereavement support? Tedaisy Insurance Group, t/a Perfect Pet Insurance, are delighted to announce an innovative resource dedicated to supporting their policyholders with coping with pet loss. The Insurance Group has created a Pet Bereavement Hub, which encompasses a variety of helpful and equally compassionate online resources designed to help policyholders navigate the grieving process, with expert advice also provided by Wendy Andrews, the author of ‘How To Recover From Pet Loss’.
To complement the Pet Bereavement Hub, Perfect Pet Insurance has launched a dedicated pet bereavement telephone line whereby policyholders wishing to discuss the sad passing of their pet will be placed into a priority queue and connected almost immediately with a trained pet bereavement call handler.
“As pet lovers and owners, we understand the profound impact that the loss of a pet can have on our policyholders and our employees,” said Natalie Surtees, Managing Director of Tedaisy Insurance Group. “Our Pet Bereavement Hub and dedicated pet bereavement phone line is our way of acknowledging the importance of these relationships and helping those grieving to find some comfort and support.”
Tedaisy Insurance Group has reaffirmed its commitment to employee growth and customer-centricity by investing heavily in employee Learning and Development (L&D), culminating in pet bereavement training for its customer service team, empowering the team to provide sensitive bereavement support to policyholders.
“The decision to invest in our employees’ development and introduce pet bereavement training underscores our commitment to providing exceptional customer support,” said Natalie Surtees. “We understand that pets are cherished family members, and our goal is to offer not only financial protection but also emotional support to our policyholders during their moments of need.”
Tedaisy Insurance Group, understanding the importance of providing support during these difficult times, has taken the bold step of granting employees a paid day off to mourn the loss of their pets. Employees are encouraged to use their “Pet Mourning Day” as needed, allowing them the freedom and space to mourn their pets’ loss and seek solace without worrying about work-related responsibilities. The UK insurance group believes that acknowledging the emotional impact of pet loss and providing the required support to employees and policyholders will further demonstrate their compassion for pets and their owners.