Interesting case study for insurance brands here; Noetica – A British company, developing software products for the global contact centre market, has announced how it is working with Sterling Insurance’s contact centre to identify and prioritise calls […]
Although insurance is becoming more of an online purchase from PC, laptop or smartphone, there is still a need for the call centre. Often it’s when customers are stressed that due to a claim that […]
Latest client win news from Sabio; Sabio Group, the digital customer experience (CX) transformation specialist, has been selected by Davies, the leading specialist professional services and technology business, serving insurance and highly regulated markets, to […]
Need sharper voice tech in your insurance call centre or claims operation? Isolating the customer voice from background noise can really help insurance brands look more professional too, especially in an era of hybrid working. […]
It is an undeniable truth that a digital insurance brand in possession of a wonky chatbot, is in need of call centre. Even if only occasionally, or during out of office hours. The call centre […]
Noetica, a software product specialist in the global contact centre market, has announced that the award-winning financial services organisation, OneFamily, is using its outbound contact centre technology. Its advanced dialling, call scripting and campaign management […]
A British company, developing software products for the global contact centre market, will be attending The BIBA Conference 2023. The company will showcase why for more than 20-years, UK insurance companies have relied upon its award-winning […]
The latest from the ABI; Being kept waiting on the telephone is the top frustration for customers when dealing with organisations according to an ABI-commissioned survey out today. Next comes automated call options, followed by […]
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