Broker: Twilio & Cover Partnership Boosts Response Times By 57%
Twilio, the leading cloud communications platform, today announced that Cover has selected Twilio Flex to power its customer communications. Twilio Flex, a programmable [...]
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Could LV= Alexa Assistance Signal The End for Call Centres?
More UK consumers are installing voice-activated gadgets in their homes, with Amazon’s Alexa being the most popular. Although some people have data privacy concerns, [...]
Opinion: Failing to Help Vulnerable Customers Could Be The Next PPI
In this Opinion piece, Martin Ellingham, business leader, Aptean Respond, asks whether the issue of customer vulnerability has the potential to become the next consumer [...]
Intelligence Network Can Help Win the Cyber War Against Hackers
This latest Opinion piece from BAE Systems looks at the benefits of sharing expertise and anti-hacking techniques globally. The more data that can be analysed by large [...]
AltViz Joins Insurtech Hot 100
AltViz has been recognised in the Insurtech Hot 100, an annual list of the world’s most innovative Insurtech companies. AltViz was chosen by a panel of analysts and [...]
Home Insurance: Allianz Teams Up with Lloyds Bank on 24/7 Emergency Cover
Lloyds Banking Group is providing a new added-value benefit for home insurance customers by giving them 24/7 Home Emergency Services (HES) through an extended contract with [...]
Broker News: Atlanta Teams Up With Ageas on Autonet Brand Expansion
Atlanta Group, which owns Autonet, Carole Nash and Swinton, today announces that it has reached an agreement with Ageas that will see it expand its Autonet brand based in [...]
Survey Reveals That 45% of UK Insurance Customers Now Buy Online
Everyone in the UK insurance industry knows that we are working in an increasingly online world, but how rapidly is the shift from call centre policy sales to smartphone app [...]