If you are still looking to revamp your call centre operations then this is worth looking into; Glia, the leading provider of Digital Customer Service (DCS), has helped Dover Federal Credit Union transition from a phone-based contact […]
This article is by Manoj Pant, Senior Director and EMEA Insurance Industry Principal, Pegasystems, and it looks at how the customer service/agent landscape has changed after Covid. Automated systems are great, but there’s still room […]
It’s easy to assume that today’s smartphone tech means the old call centre model is history. But many people don’t use the internet very much and don’t own a smartphone. They like calling humans to […]
Latest from the UK Gov, who are keen to get insurers involved in near-orbit space projects. Can the UK compete with Elon Musk and NASA? In a word, no. But here’s the call for evidence […]
Vanarama has sent IE some handy tips on common car insurance scams; 1.Ghost Broking – Run these checks on ‘too good to be true’ deals on social media Car insurance scammers have been targeting the […]
New data out today reveals that 1.4million UK consumers spend two working days over their lifetime on hold to their life insurance providers – with over a third (36%) saying they have had to give up getting through on […]
Conversational AI in the financial sector is transforming the industry. With AI and chatbots, banks can scale their customer service and provide high-quality, fast responses for their customers on multiple channels. Scalability is a key […]
A new automated accident management company is hoping to shake up the insurance market after launching in response the UK Government’s whiplash reform programme. The move comes after personal injury claimants have been left baffled […]
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