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News

Motor Sector: RAC Sees Record 12,000 Calls

13 December 2022 alastair walker 0

Earlier today IE posted that NFU Mutual had seen a sudden spike in motor claims after a snowy and freezing weekend, here’s the latest from the RAC. Yep, double busy. As the current cold snap […]

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News

150 New Insurance Jobs Created by AND-E

3 November 2022 alastair walker 0

Some very welcome levelling up news, as good quality jobs are created in the NE of England. Here’s the word; Leading motor insurance provider Aioi Nissay Dowa Europe (AND-E) is creating more than 150 new […]

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Legal

What Should I say If the Liable Party’s Insurance Company Contacts Me?

18 October 2022 alastair walker 0

After being in a car accident and sustaining injuries, you may file a claim against the at-fault driver or their insurance to receive compensation to cover your damages and losses. One of the steps in […]

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technology

Glia Works Digital Transformation at Credit Union Call Centre

15 July 2022 alastair walker 0

If you are still looking to revamp your call centre operations then this is worth looking into; Glia, the leading provider of Digital Customer Service (DCS), has helped Dover Federal Credit Union transition from a phone-based contact […]

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Opinion

Automation + The Human Touch = Perfect Insurance Admin

1 July 2022 alastair walker 0

This article is by Manoj Pant, Senior Director and EMEA Insurance Industry Principal, Pegasystems, and it looks at how the customer service/agent landscape has changed after Covid. Automated systems are great, but there’s still room […]

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technology

Does The Call Centre Still Deliver? Our Survey Said…

7 April 2022 alastair walker 0

It’s easy to assume that today’s smartphone tech means the old call centre model is history. But many people don’t use the internet very much and don’t own a smartphone. They like calling humans to […]

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Insurance Regulation

UK Govt Wants Insurer Opinions & Evidence on Space Cover

25 October 2021 alastair walker 0

Latest from the UK Gov, who are keen to get insurers involved in near-orbit space projects. Can the UK compete with Elon Musk and NASA? In a word, no. But here’s the call for evidence […]

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Motor Insurance

Avoid These Five Common Car Insurance Scams

22 October 2021 alastair walker 0

Vanarama has sent IE some handy tips on common car insurance scams; 1.Ghost Broking – Run these checks on ‘too good to be true’ deals on social media Car insurance scammers have been targeting the […]

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