Understanding language is key to deploying AI across the insurance chain. Even with one langauge there can be several regional dialects, slang words, accents on voice calls etc. All these nuances need to be learned […]
In this article, Isaac Richardson, sector specialist, Insurance at IPI, takes a look at how the modern contact centre can help insurance brands deliver a better customer experience. Customer service in the insurance sector must […]
The word from Acturis, as they team up with First2Protect; Acturis is proud to announce a long term partnership with First2Protect, the specialist Home, Landlord and Tenant insurance broker. First2Protect selected Acturis due to their […]
Interesting case study for insurance brands here; Noetica – A British company, developing software products for the global contact centre market, has announced how it is working with Sterling Insurance’s contact centre to identify and prioritise calls […]
Although insurance is becoming more of an online purchase from PC, laptop or smartphone, there is still a need for the call centre. Often it’s when customers are stressed that due to a claim that […]
Latest client win news from Sabio; Sabio Group, the digital customer experience (CX) transformation specialist, has been selected by Davies, the leading specialist professional services and technology business, serving insurance and highly regulated markets, to […]
Need sharper voice tech in your insurance call centre or claims operation? Isolating the customer voice from background noise can really help insurance brands look more professional too, especially in an era of hybrid working. […]
It is an undeniable truth that a digital insurance brand in possession of a wonky chatbot, is in need of call centre. Even if only occasionally, or during out of office hours. The call centre […]
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