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Insurance Brokers

Noetica Signs Up OneFamily to Call Centre Software Package

13 April 2023 alastair walker 0

Noetica, a software product specialist in the global contact centre market, has announced that the award-winning financial services organisation, OneFamily, is using its outbound contact centre technology.  Its advanced dialling, call scripting and campaign management […]

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InsureTech

BIBA 23: Noetica Will Showcase New Industry Products

10 March 2023 alastair walker 0

A British company, developing software products for the global contact centre market, will be attending The BIBA Conference 2023. The company will showcase why for more than 20-years, UK insurance companies have relied upon its award-winning […]

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News

`Your Call is Important To Us’ Probably THE Most Annoying Phrase Ever

21 February 2023 alastair walker 0

The latest from the ABI; Being kept waiting on the telephone is the top frustration for customers when dealing with organisations according to an ABI-commissioned survey out today. Next comes automated call options, followed by […]

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News

Motor Sector: RAC Sees Record 12,000 Calls

13 December 2022 alastair walker 0

Earlier today IE posted that NFU Mutual had seen a sudden spike in motor claims after a snowy and freezing weekend, here’s the latest from the RAC. Yep, double busy. As the current cold snap […]

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News

150 New Insurance Jobs Created by AND-E

3 November 2022 alastair walker 0

Some very welcome levelling up news, as good quality jobs are created in the NE of England. Here’s the word; Leading motor insurance provider Aioi Nissay Dowa Europe (AND-E) is creating more than 150 new […]

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Legal

What Should I say If the Liable Party’s Insurance Company Contacts Me?

18 October 2022 alastair walker 0

After being in a car accident and sustaining injuries, you may file a claim against the at-fault driver or their insurance to receive compensation to cover your damages and losses. One of the steps in […]

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technology

Glia Works Digital Transformation at Credit Union Call Centre

15 July 2022 alastair walker 0

If you are still looking to revamp your call centre operations then this is worth looking into; Glia, the leading provider of Digital Customer Service (DCS), has helped Dover Federal Credit Union transition from a phone-based contact […]

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Opinion

Automation + The Human Touch = Perfect Insurance Admin

1 July 2022 alastair walker 0

This article is by Manoj Pant, Senior Director and EMEA Insurance Industry Principal, Pegasystems, and it looks at how the customer service/agent landscape has changed after Covid. Automated systems are great, but there’s still room […]

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