Beginning of The End for Call Centres? Carrot Goes 100% Digital
Carrot, the young driver telematics broker, has taken another step towards its ambition of becoming a wholly digital broker after signing a deal with SmarTek21 to roll out [...]
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Sensee Creates Framework For Bringing Staff Back to Workplaces
Contact centre homeworking company Sensée has created a Strategic Framework Guide to help organisations optimise their contact centre homeworking operations post-lockdown. [...]
Opinion: Digital Transformation Still Needs the Human Touch
Latest Opinion piece for you, looking at Business Continuity vs. Uncertainty: Why Modern IT Makes the Difference, authored by Kyle McNabb, SVP of Product Marketing, ASG [...]
Survey Reveals Policyholders Annoyed with Refunds Issue & Video Call Tech
New research has revealed the changing face of customer enquiries throughout the COVID-19 pandemic, with video-conferencing issues having emerged as the most common [...]
General & Medical Up Their Game During Corona Epidemic
At General & Medical Healthcare we recognise that now, more than ever before, people are looking for support and peace of mind, particularly when it comes to the health [...]
Noetica and Contact Solutions Team Up on Home Working Software
Noetica – A British company, developing software products for the global contact centre market, today announced that it is working with Contact Solutions Limited, to [...]
New Research; Insurance Sector is WORST For Corona Communication
New research from data insight specialist Consumer Intelligence reveals people are more likely to have heard from fast food companies and their gym than their insurance [...]
Forrester Looks at Coronavirus Impact on Insurers, Suggests Way Ahead
Coronavirus has changed everything. Fewer insurance conferences and shows, home-working as the default setting for many companies and much more use of technology to [...]