Survey Reveals That 45% of UK Insurance Customers Now Buy Online
Everyone in the UK insurance industry knows that we are working in an increasingly online world, but how rapidly is the shift from call centre policy sales to smartphone app [...]
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Insure The Box Offers Built-In Emergency Call Button at Younger Drivers
Global pioneer of telematics based car insurance, insurethebox, has welcomed the recent EU law requiring cars to be fitted with an e-call button that alerts emergency [...]
Vizolution Moves to New Swansea HQ As Software Business Expands
Vizolution, a market leading provider of omni-channel Customer Experience (CX) software solutions, has moved to a new purpose-built headquarters in Swansea, as part of its [...]
Echo Managed Services to Conduct Mystery Shopper Survey of Insurers
Consumer Intelligence has enlisted the expertise of Bristol-based specialist outsourcer Echo Managed Services to handle its outbound mystery shopper call service. The data [...]
Broker Calls for Price Comparison Site Regulation in Construction Sector
Price comparison websites should be prevented from offering quotes to small businesses in the construction sector, a leading insurance broker has warned. Mark Herbert, MD [...]
Opinion: Talking Chatbots and AI with Natalie Keightley from Avaya
We like to get opinion and insight from those in the industry who are actively helping companies transform their insurance offering. Customer service is an important part of [...]