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technology

Does The Call Centre Still Deliver? Our Survey Said…

7 April 2022 alastair walker 0

It’s easy to assume that today’s smartphone tech means the old call centre model is history. But many people don’t use the internet very much and don’t own a smartphone. They like calling humans to […]

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Insurance Regulation

UK Govt Wants Insurer Opinions & Evidence on Space Cover

25 October 2021 alastair walker 0

Latest from the UK Gov, who are keen to get insurers involved in near-orbit space projects. Can the UK compete with Elon Musk and NASA? In a word, no. But here’s the call for evidence […]

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Motor Insurance

Avoid These Five Common Car Insurance Scams

22 October 2021 alastair walker 0

Vanarama has sent IE some handy tips on common car insurance scams; 1.Ghost Broking – Run these checks on ‘too good to be true’ deals on social media Car insurance scammers have been targeting the […]

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UK Insurance Trends

Consumers Using Social Media Instead of Call Centres

11 October 2021 alastair walker 0

New data out today reveals that 1.4million UK consumers spend two working days over their lifetime on hold to their life insurance providers – with over a third (36%) saying they have had to give up getting through on […]

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technology

Chatbots Are Getting Smarter

22 September 2021 alastair walker 0

Conversational AI in the financial sector is transforming the industry. With AI and chatbots, banks can scale their customer service and provide high-quality, fast responses for their customers on multiple channels. Scalability is a key […]

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Insurance claims

That Pesky Personal Injury Portal. Is There a Better Way?

2 August 2021 alastair walker 0

A new automated accident management company is hoping to shake up the insurance market after launching in response the UK Government’s whiplash reform programme. The move comes after personal injury claimants have been left baffled […]

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Insurance Regulation

FCA Seeks Opinion on Faster Decision-Making

29 July 2021 alastair walker 0

FCA says they want to make decisions faster; sounds good in theory. The Financial Conduct Authority (FCA) is proposing changes to its decision-making process which will enable it to make faster and more effective decisions. […]

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technology

Peugeot Chooses e-bot7 Chatbot For Customer Service

16 June 2021 alastair walker 0

e-bot7, the leading provider of Conversational AI, has signed a major contract with Peugeot Motocycles, the French manufacturer of 2 and 3-wheel motorised scooters. The e-bot7 Conversational AI platform will be available as an intelligent […]

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