Noetica, a software product specialist in the global contact centre market, has announced that the award-winning financial services organisation, OneFamily, is using its outbound contact centre technology. Its advanced dialling, call scripting and campaign management […]
A British company, developing software products for the global contact centre market, will be attending The BIBA Conference 2023. The company will showcase why for more than 20-years, UK insurance companies have relied upon its award-winning […]
The latest from the ABI; Being kept waiting on the telephone is the top frustration for customers when dealing with organisations according to an ABI-commissioned survey out today. Next comes automated call options, followed by […]
Earlier today IE posted that NFU Mutual had seen a sudden spike in motor claims after a snowy and freezing weekend, here’s the latest from the RAC. Yep, double busy. As the current cold snap […]
Some very welcome levelling up news, as good quality jobs are created in the NE of England. Here’s the word; Leading motor insurance provider Aioi Nissay Dowa Europe (AND-E) is creating more than 150 new […]
After being in a car accident and sustaining injuries, you may file a claim against the at-fault driver or their insurance to receive compensation to cover your damages and losses. One of the steps in […]
If you are still looking to revamp your call centre operations then this is worth looking into; Glia, the leading provider of Digital Customer Service (DCS), has helped Dover Federal Credit Union transition from a phone-based contact […]
This article is by Manoj Pant, Senior Director and EMEA Insurance Industry Principal, Pegasystems, and it looks at how the customer service/agent landscape has changed after Covid. Automated systems are great, but there’s still room […]
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