Some very welcome levelling up news, as good quality jobs are created in the NE of England. Here’s the word; Leading motor insurance provider Aioi Nissay Dowa Europe (AND-E) is creating more than 150 new […]
After being in a car accident and sustaining injuries, you may file a claim against the at-fault driver or their insurance to receive compensation to cover your damages and losses. One of the steps in […]
If you are still looking to revamp your call centre operations then this is worth looking into; Glia, the leading provider of Digital Customer Service (DCS), has helped Dover Federal Credit Union transition from a phone-based contact […]
This article is by Manoj Pant, Senior Director and EMEA Insurance Industry Principal, Pegasystems, and it looks at how the customer service/agent landscape has changed after Covid. Automated systems are great, but there’s still room […]
It’s easy to assume that today’s smartphone tech means the old call centre model is history. But many people don’t use the internet very much and don’t own a smartphone. They like calling humans to […]
Latest from the UK Gov, who are keen to get insurers involved in near-orbit space projects. Can the UK compete with Elon Musk and NASA? In a word, no. But here’s the call for evidence […]
Vanarama has sent IE some handy tips on common car insurance scams; 1.Ghost Broking – Run these checks on ‘too good to be true’ deals on social media Car insurance scammers have been targeting the […]
New data out today reveals that 1.4million UK consumers spend two working days over their lifetime on hold to their life insurance providers – with over a third (36%) saying they have had to give up getting through on […]
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