The latest from MCE; MCE is trialling a new approach to Third Party Interventions (TPI’s) with ambitions to save around £8m in costs annually. Principally, the cost savings will come from reducing MCE’s exposure to […]
research discovered that the issue of greatest importance for consumers, when it comes to claims, is customer experience. Almost half (42%) of the 2,000 consumers surveyed cited customer service reputation as one of the main factors they consider when choosing an insurer – whilst just 20% said they would always choose the insurer that paid out the most claims. […]
The way disputes are resolved has changed significantly in recent years, and as the Rolling Stones case highlights, clients and lawyers should think carefully about their options before jumping straight into court proceedings. […]
Getting the balance right is accordingly critical if insurers and brokers are to remain effective in looking after genuine customers whilst still investigating and prosecuting the fraudsters. […]
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