Jonathan Sharp, CEO, Britannic, takes a look at how well insurance brands know their customers. Many companies are frustrated that they have implemented the latest technology to improve their customers journey, and some are still […]
Juniper Research is pleased to announce that entries are now open for the Future Digital Awards for Telco Innovation 2024. Since 2008, the Future Digital Awards have honoured the companies leading innovation and disruption in their respective markets. Winners […]
In this opinion piece Isaac Richardson, Account Manager at IPI, takes a look at the advantages of moving on from legacy software systems. The challenges facing an insurer are many and varied. With analysts predicting […]
Latest client win news from Sabio; Sabio Group, the digital customer experience (CX) transformation specialist, has been selected by Davies, the leading specialist professional services and technology business, serving insurance and highly regulated markets, to […]
You know that chatbots can help with some basic queries when it comes to insurance. But all too often customers are frustrated by not getting answers to mid-term adjustments, asset valuations, or checking on a […]
Legal firm Winn Group has signed one of its biggest ever IT contracts. In partnership with its Contact Centre technology providers, Contact Systems, the firm has agreed a longstanding contract to embed the Puzzel Customer […]
This article is by Stephen Cunningham, Sales Director at UK Enterprise and it looks at how working from home teams can communicate effectively. The world of work has changed. There is a need to be […]
Noetica, a software product specialist in the global contact centre market, has announced that the award-winning financial services organisation, OneFamily, is using its outbound contact centre technology. Its advanced dialling, call scripting and campaign management […]
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