FCA Issues Corona Virus Advice for General Insurers
Compliance & Regulatory Update for you; The Financial Conduct Authority (FCA) has today set out expectations for general insurance firms and provided information for [...]
complaints
FCA Takes Action Against Rix Motor Company – Again
The Financial Conduct Authority (FCA) has banned a number of online adverts issued by Warrington based, Rix Motor Company Ltd (Rix). As more people choose to lease cars [...]
Compliance; How SaaS Can Help Speed Complaints Process, Boost Staff Morale
The Hastings Group, founded in 1996, is one of the UK’s leading general insurance providers, with over 2.7 million live customer policies and employing over 3500 employees [...]
Opinion: Insurance Sector Needs to Raise Its Complaints Game
This latest piece looks at the problem of how insurers and brokers handle complaints. Not only has social media given customers a new and very public channel of [...]
Legal: tifgroup Welcomes EU Decision on ASPE Travel Insurance Complaints
tifgroup, Britain’s leading travel insurance company, has welcomed the European Commission’s (EC) decision to not investigate complaints put forward by the Spanish [...]
FCA Say Complaints About Banks & Insurers Down by 5% in 2018 H2
The Financial Conduct Authority (FCA) has today published the complaints figures for regulated firms for the second half of 2018. During the second half of 2018 (2018 H2), [...]