This latest piece looks at the problem of how insurers and brokers handle complaints. Not only has social media given customers a new and very public channel of communication, but everyone needs to use tech […]
tifgroup, Britain’s leading travel insurance company, has welcomed the European Commission’s (EC) decision to not investigate complaints put forward by the Spanish Private Healthcare Alliance (ASPE). The EC said there were no grounds for further […]
The Financial Conduct Authority (FCA) has today published the complaints figures for regulated firms for the second half of 2018. During the second half of 2018 (2018 H2), complaints decreased by 5%, falling from 4.13m […]
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