The latest acquisitions news for you; CCI Global, Africa’s leading BPO provider, is taking a major step onto the European stage. The company has acquired Bulgaria-based AviaContact, a specialist in Travel and Leisure customer engagement, […]
This research suggests that real human interactions, rather than staring at screens, could have a wellness benefit. Here’s the word; Instead of plugging in headphones or burying heads in books while travelling on public transport, […]
Some news from eGain, which is interesting if you run an insurance brand contact centre; eGain (NASDAQ: EGAN), the AI knowledge platform for service, announced major product enhancements at its Solve 24 conference in Chicago. By 2025, […]
Although insurance is becoming more of an online purchase from PC, laptop or smartphone, there is still a need for the call centre. Often it’s when customers are stressed that due to a claim that […]
This piece is by Sat Sanghera, Chief Executive, IPI, and it looks at the rising customer expectations in a digital age. Contact centre responses can all the difference to your brand rating. Digitalisation has created […]
Picture the scene; your insurance brand sales team receives a call and it rings 9 or 10 times, then the caller hangs up. The same caller tries using the website chatbot, but it can’t quite […]
Now this is a good idea, will it catch on? Here’s the word from Peaccce; Car QR is the newest innovative feature from insurtech peaccce.com, the self-billed social network for peace of mind. The feature […]
Twilio (NYSE: TWLO), the leading cloud communications platform, today announced that its cloud-based contact centre solution, Flex, has been selected by BGL Group, a leading digital distributor of insurance and household financial services, which includes […]
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