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Technology

AI Still Offers Huge Potential For Insurance Brands

31 July 2023 alastair walker 0

Although insurance is becoming more of an online purchase from PC, laptop or smartphone, there is still a need for the call centre. Often it’s when customers are stressed that due to a claim that […]

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Opinion

Be Empathetic to Your Customers, With an Omnichannel Customer Experience (CX)

15 May 2023 alastair walker 0

This piece is by Sat Sanghera, Chief Executive, IPI, and it looks at the rising customer expectations in a digital age. Contact centre responses can all the difference to your brand rating. Digitalisation has created […]

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Opinion

Talking Call Centre Tech, AI, Multi-Channels & More, With Sat Sanghera

25 April 2023 alastair walker 0

Picture the scene; your insurance brand sales team receives a call and it rings 9 or 10 times, then the caller hangs up. The same caller tries using the website chatbot, but it can’t quite […]

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News

Ending Those Windscreen Notes, With Some Peaccce

31 October 2022 alastair walker 0

Now this is a good idea, will it catch on? Here’s the word from Peaccce; Car QR is the newest innovative feature from insurtech peaccce.com, the self-billed social network for peace of mind. The feature […]

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HR & Employment

BGL Partners With Twilio Flex on Virtual Contact Centre

25 November 2020 alastair walker 0

Twilio (NYSE: TWLO), the leading cloud communications platform, today announced that its cloud-based contact centre solution, Flex, has been selected by BGL Group, a leading digital distributor of insurance and household financial services, which includes […]

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News

Deals: Davies Acquires ContactPartners

15 September 2020 alastair walker 0

Davies, the leading specialist professional services and technology business, announces the acquisition of ContactPartners, the specialist cloud application provider, delivering bespoke customer contact technologies for the insurance, banking and wider financial services markets. Based in […]

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HR & Employment

Crises Control Launches Pandemic Toolkit for Companies

20 July 2020 alastair walker 0

 Crises Control, the mass communication system for crisis response and company announcements, has created a series of pandemic response toolkits to allow its customers across the globe to reach out to employees and stakeholders with […]

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News

General & Medical Up Their Game During Corona Epidemic

28 April 2020 alastair walker 0

At General & Medical Healthcare we recognise that now, more than ever before, people are looking for support and peace of mind, particularly when it comes to the health and wellbeing of their families. This […]

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