Although insurance is becoming more of an online purchase from PC, laptop or smartphone, there is still a need for the call centre. Often it’s when customers are stressed that due to a claim that […]
This piece is by Sat Sanghera, Chief Executive, IPI, and it looks at the rising customer expectations in a digital age. Contact centre responses can all the difference to your brand rating. Digitalisation has created […]
Picture the scene; your insurance brand sales team receives a call and it rings 9 or 10 times, then the caller hangs up. The same caller tries using the website chatbot, but it can’t quite […]
Now this is a good idea, will it catch on? Here’s the word from Peaccce; Car QR is the newest innovative feature from insurtech peaccce.com, the self-billed social network for peace of mind. The feature […]
Twilio (NYSE: TWLO), the leading cloud communications platform, today announced that its cloud-based contact centre solution, Flex, has been selected by BGL Group, a leading digital distributor of insurance and household financial services, which includes […]
Davies, the leading specialist professional services and technology business, announces the acquisition of ContactPartners, the specialist cloud application provider, delivering bespoke customer contact technologies for the insurance, banking and wider financial services markets. Based in […]
Crises Control, the mass communication system for crisis response and company announcements, has created a series of pandemic response toolkits to allow its customers across the globe to reach out to employees and stakeholders with […]
At General & Medical Healthcare we recognise that now, more than ever before, people are looking for support and peace of mind, particularly when it comes to the health and wellbeing of their families. This […]
Copyright © 2023 | MH Magazine WordPress Theme by MH Themes