The latest acquisitions news for you;
CCI Global, Africa’s leading BPO provider, is taking a major step onto the European stage. The company has acquired Bulgaria-based AviaContact, a specialist in Travel and Leisure customer engagement, establishing its first operational site in Europe.
This acquisition not only expands CCI’s multilingual and global delivery capabilities but also marks the company’s 17th delivery center worldwide. AviaContact brings expertise in English, Spanish, French, Italian, Ukrainian, German, and Portuguese, allowing CCI to provide seamless, culturally fluent support for travel brands across Europe and beyond.
With the Travel and Leisure sector projected to exceed $11 trillion by 2030 and the Travel BPO market growing at a 14% CAGR through 2030, this move positions CCI to meet rising global demand for high-quality, tech-enabled customer experiences. The acquisition also reinforces CCI’s commitment to job creation, opening new opportunities in Europe alongside its continued growth across Africa.
Martin Roe, CEO of CCI, says:
“Our expansion into Europe reflects the evolving needs of our clients. We’re committed to growing with them, offering multilingual capabilities, regional presence, and operational agility to deliver seamless experiences globally. At the same time, we’re creating new opportunities for talented professionals across continents.”
Victoria Dubrovska, Founder of AviaContact, adds:
“Joining CCI opens international career opportunities for my team while allowing our clients to benefit from enhanced global coverage and advanced customer experience solutions-all without sacrificing the boutique-level service they value.”
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