Insurers and claims service providers have a tough job in a regulated market. One thing that can be tricky is editing recorded calls on claims, where personal information is being shared by the customer. You […]
This research suggests that real human interactions, rather than staring at screens, could have a wellness benefit. Here’s the word; Instead of plugging in headphones or burying heads in books while travelling on public transport, […]
Latest partnerships news for you; ManageMy, a leading provider of customer experience solutions, announces its strategic partnership with SPLICE Software, a leading customer engagement company and pioneer in conversational messaging technology. This collaboration marks a significant […]
Lots of people like the flexibility and the freedom that WFH brings. Freedom from office gossip, set lunch hours and break times, company uniforms, noisy phone calls at the next desk, or aircon systems that […]
Using AI to power chatbots can be very useful for insurers and brokers, since it allows you the chance to automate much of the FNOL conversation. Understanding the problem within minutes can often mean days […]
Anyone in insurance knows about compliance and record keeping – it’s boring yes, but crucial in a highly regulated market. Recording chats during the claims process is especially important and can save hours of time […]
VoiceBase, the leading AI-powered voice analytics company, has announced that Slice, the innovative tech platform powering America’s local pizzerias, is leveraging VoiceBase to understand customer behaviours and predict future outcomes and actions. By processing dual-channel […]
Global AI-driven conversational search platform, Zoovu, today announced that it has acquired Belgium-based company, Clever. This move enhances Zoovu’s current offering by adding NLP and a sophisticated Intent Engine. According to Market Research Engine, the global Conversational AI market […]
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