This piece is by Rahul Kumar, GM & Vice President, Financial Services and Insurance at Talkdesk. In today’s fast-moving world, the customer experience (CX) landscape is constantly changing and standing still simply isn’t an option […]
This article is by Nicky Hjerpe, Head of Product Marketing at Netcall and it looks at the value of smooth communications for insurance brands. Would UK insurers succeed in a penalty shoot-out – or blast the […]
For our themed feature in January IE is looking at effective data management. OK, what do we mean by that? It’s simply gathering data and storing it whilst meeting regional compliance rules, sharing it with […]
This week, Gartner revealed that insurance CIOs and technology executives are prioritising improving customer experience (CX) and operational excellence, rather than growth, for their 2023 digital strategies. The most common areas being invested in are […]
A new study, The State of Outbound Communications in 2022, commissioned by Neustar, a TransUnion company and conducted by Forrester Consulting, found that respondents’ top business goals include a focus on improving the customer experience (CX) and that outbound communications […]
According to Forrester (Nasdaq: FORR), the quality of CX across European auto and home insurance providers is mediocre. With the industry’s low-touch engagement model, channel complexity, and price sensitivity, leading insurers struggle to elevate customer experience. Forrester’s […]
One of the world’s longest-standing general insurers, RSA Insurance Group has deployed Aptean Respond to help bolster its handling of inbound complaints. As a business focused on making insurance easy and doing the right thing […]
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