Insurance Brokers

FCA Consumer Duty: Vague Aims & Poor Wording Will Cause Confusion

Is the new FCA Consumer Duty worded in a way which makes it difficult for brokers to predict their customers’ future, or true aims? Three in five brokers admit they don’t understand how the FCA’s […]

Insurance Regulation

LMA Offers Guidance on Latest FCA Consumer Duty Rules

The Lloyd’s Market Association (LMA) announces the publication of a general guidance document for the implementation of the FCA Consumer Duty (the ‘Consumer Duty’). To support the work of Managing Agencies in the Lloyd’s market […]

Opinion

FCA Consumer Fairness Duty: Is fairness an obligation or an opportunity for insurers?

“All firms must be able to show consistently that fair treatment of customers is at the heart of their business model.” ~ Financial Conduct Authority The author of this piece is Rory Yates, who has […]

Opinion

Some Thoughts on the FCA Consumer Duty Rules

New Consumer Duty rules are on the way from the FCA. Manoj Pant, senior director and EMEA Insurance industry principal at Pegasystems offers some comments on how insurers will respond to enacting significant improvements to […]