More than a third (34.2%) of UK workers believe that robots and automation will deliver more interesting and creative jobs for future generations, according to new research. However, the majority of employees require more education […]
Medallia, Inc. (www.medallia.com), the global leader in customer experience management, today announced it has expanded its flagship London event to four additional markets in Europe and the Middle East, bringing together the world’s leading customer […]
Because insurance is usually a distress purchase, or perhaps a legal requirement, it doesn’t have the feelgood factor that say a superb Swiss watch, a new car or perhaps an exotic holiday bestows upon the […]
Rant & Rave, the leader in real-time customer engagement technology, today announces it has been appointed by Hastings Direct, one of the UK’s fastest growing general insurance providers, to enhance its customer experience programme and […]
Customer retention is one of those bits of jargon which doesn’t excite many people in the insurance industry. But it should, because it can cost millions to keep advertising and marketing to win new customers, […]
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