This article is By Jon Burghart, Chief Revenue Officer at AnywhereNow As a CRO, I’m constantly evaluating how emerging technologies can drive revenue, deepen customer relationships, and sharpen our competitive edge. At a recent CIO […]
Some thoughts on how AI can not only speed up processes, but meet customer expectations, from Yohan Lobo; Consumers are expecting continually higher standards of service in the insurance sector, with firms facing increased pressure […]
This piece is by Rahul Kumar, GM & Vice President, Financial Services and Insurance at Talkdesk. In today’s fast-moving world, the customer experience (CX) landscape is constantly changing and standing still simply isn’t an option […]
In this article, Jonathan Sharp, CEO, Britannic, looks at customer service levels in the insurance sector; Customer experience over the last few years has diminished by 57% (Customer Contact Week Digital) with one of the […]
This piece is by Jessica Woodhouse, Chief Operating Officer at Homeprotect,< part of the Avantia Group There are so many factors that go into delivering great customer experiences that result in brand loyalty, it can […]
Is tech actually improving customer service? Many people left hanging on the phone, or going around an AI chatbot loop would argue that it isn’t and real live humans are still needed. Here’s some survey […]
As the digitalisation of insurance continues to accelerate, insurers must keep pace by creating a much more memorable and meaningful online experience. With this, Sarah Groves, (pictured) owner and director of digital marketing agency Catalyst, […]
The CII has launched a new, free initiative to help grow talent for the insurance and financial planning professions. The programme will see 1000s of young people aged 13+ from schools, colleges and universities across […]
Copyright © 2026 | MH Magazine WordPress Theme by MH Themes