This week, Gartner revealed that insurance CIOs and technology executives are prioritising improving customer experience (CX) and operational excellence, rather than growth, for their 2023 digital strategies. The most common areas being invested in are […]
A new study, The State of Outbound Communications in 2022, commissioned by Neustar, a TransUnion company and conducted by Forrester Consulting, found that respondents’ top business goals include a focus on improving the customer experience (CX) and that outbound communications […]
This article takes a look at how AI continues to offer admin and customer service enhancements for insurance brands. But it’s also about understanding risk, in all its complexity. Insurers should embrace the future. It’s […]
This article looks at how AI and ML are transforming the insurance experience. It’s by Dharmendra Kapadia, Senior Director, Head of Financial Services and Insurance for Grid Dynamics. The insurance industry is undergoing a digital […]
Lightico, whose next-generation digital completion platform supports millions of insurance, automotive, telecom and financial interactions, announced recently that Menora Mivtachim has chosen its Digital Completion Cloud to enable the streamlining of its customer experience. Through […]
Motorcycle specialist insurance brand, BeMoto, has today announced it is has enlisted software firm, Lokulus, to supercharge its customer experience, by using tailored technology to ensure it maintains its reputation for excellent customer service as […]
Ian Collard of Identity Methods looks at how Identity and Access Management (IAM) tools can help insurance companies secure their systems while improving the customer experience. During the ongoing COVID-19 pandemic, the Financial Conduct Authority […]
Demand for improved customer experience is the top driver of digital transformation in Europe’s insurance industry, but with growing digitalization, insurers report increasing security vulnerabilities, according to the results of the second annual ISG Pulse […]
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