2020 — EIS, a core and digital platform provider for insurers, today announced the findings of its first-ever Customer Compass Report. The report found that, despite the insurance sector investing nearly $28 billion on customer experience, less than half of global respondents (49%) feel their insurance provider will be responsive to their basic needs. EIS, in partnership with GlobalWebIndex, […]
FinChatBot, a creator of conversational AI solutions for the financial services industry, has attracted £1.2 million from Saviu Ventures, a French investment holding company which focuses on African startups; Mauritius-based Compass Venture Capital and leading South African venture […]
According to Forrester (Nasdaq: FORR), the quality of CX across European auto and home insurance providers is mediocre. With the industry’s low-touch engagement model, channel complexity, and price sensitivity, leading insurers struggle to elevate customer experience. Forrester’s […]
This piece is by Alessandro Chimera, Director of Digitalisation Strategy, TIBCO Software and it looks at how insurers can effectively re-invent their brand, using the latest Cloud based systems. The power to shape your brand’s […]
MetLife UK are proud to be working in partnership with the Protection Distributors Group (PDG) and have signed up to PDG’s Claims Charter. The aim of the Charter is to ensure the protection industry provides […]
PwC, Cognite, and OutSystems have formed a strategic partnership to deliver unprecedented digital transformation solutions for manufacturing, energy and utility customers. The partnership empowers industrial data scientists and engineers to operationalise data and develop applications by abstracting […]
Onguard, the fintech company specialising in order-to-cash and credit management, has selected technology services company Rackspace to boost the agility of its customer operations. With the Rackspace Private Cloud powered by VMware, Onguard is able to adapt even […]
New research from Gobeyond Partners, the consulting and services business focused on customer journey transformation, today reveals that customer experience is largely perceived as a strategic issue and one that should be driven at board level […]
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