The word from Digital Workforce Services Plc, a global leader in business-process automation, who recently unveiled Agent Workforce, a portfolio of specialised AI agents purpose-built to manage General Insurance claims – from first notification of […]
This piece is by Chris Daniel- Director, Solutions Consulting, Sapiens. When disaster strikes, what matters most – speed, or support? The events that bring someone into contact with an insurer are often deeply personal—a car […]
When you think about it, FNOL as a process is generally stuck in the 1990s. People still phone a call centre to report, often in a state of shock, so vital details can be missed. […]
The word from AXA, who have added more options when it comes to reporting claims; AXA customers can now benefit from a new and improved digital service when making an insurance claim with tools that […]
AI isn’t the magic bullet solution to every online insurance issue. Nor is Blockchain, remember that hype? In reality IT systems are always evolving, developing and being used in different ways. We don’t yet know […]
This is useful data for insurers, claims specialists, or anyone working at the sharp end in FNOL; The AA have shared a list of common breakdown causes and how to avoid them. You can read […]
Little update from SYNETIQ, as they maximise fleet efficiency; SYNETIQ, an IAA company and one of the UK’s leading vehicle salvage, dismantling and recycling companies, proudly announces its attainment of silver accreditation in the Fleet […]
The theme in March has been claims costs, especially Motor claims. It’s no secret that the replacement value of EVs and hybrids has rocketed in the last few years. When a battery car is damaged […]
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