News

Goodnight Gefion

Latest update from the FSCS; Gefion Insurance A/S (“Gefion”), a Denmark-based insurance company entered into insolvency proceedings on 7th June 2021. It is no longer paying claims. The FSCS declared the firm failed (in default) […]

Insurance claims

Independent study reflects Ombudsman concern over claims handling

research discovered that the issue of greatest importance for consumers, when it comes to claims, is customer experience. Almost half (42%) of the 2,000 consumers surveyed cited customer service reputation as one of the main factors they consider when choosing an insurer – whilst just 20% said they would always choose the insurer that paid out the most claims. […]