In this article, Isaac Richardson, sector specialist, Insurance at IPI, takes a look at how the modern contact centre can help insurance brands deliver a better customer experience. Customer service in the insurance sector must […]
The time for action on insurance fraud is now, says DCL – here’s the word; Direct Commercial Limited (DCL) and DWF are calling on the insurance industry to intensify efforts in combating fraud, following their […]
Following on from IE’s coverage yesterday on consumers using credit cards to pay premiums, here’s some extra data from FICO on the same topic. In future the FCA may cap interest rates on monthly plans […]
The word from the USA where a J.D. Power study has been checking on customer satisfaction with digital channels, apps and websites. According to the J.D. Power 2024 U.S. Insurance Digital Experience Study,SM released today, a […]
Many people in the industry are familiar with Airmic, which is a well attended event. Now there’s an AIRMIC Guernsey which is the ideal place to learn more about captives, plus the partnerships you need […]
The latest from PrismaLife, who are fully embracing the Net Zero agenda when it comes to investing Life premiums; PrismaLife AG has achieved the highest rating of 9.5 points out of a possible 10 points […]
In this feature Andy Yeoman, CEO of Concirrus, explores the transformative potential of big data and analytics in marine insurance, detailing how they can be utilised to refine risk assessment processes and achieve up to […]
The latest case report from the HSE highlights the stark contrast between the private and public sector in the UK, where those working for government agencies are effectively immune from prosecution, no matter how poor […]
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