Opinion

Opinion: Talking Chatbots and AI with Natalie Keightley from Avaya

We like to get opinion and insight from those in the industry who are actively helping companies transform their insurance offering. Customer service is an important part of any business and the way people interact […]

insurance marketing

Digital Transformation Will Put Consumers in The Driving Seat

Heather Smith, Digital Director at LV Insurance, recently posted her thoughts about digital transformation and its impact on customer satisfaction. As more people use phone apps and social media as their first point of contact […]