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Opinion

Pitfalls of Policy Wording: One Size Doesn’t Fit All

17 May 2023 alastair walker 0

Rob Smart, Chief Technical Officer at Mactavish, takes a look at the pitfalls of policy wording. The hard market, now in its fifth year, has done far more than drive up premiums. It has also […]

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Opinion

Focus on Customer Service and Automation During Cost of Living Crisis

14 March 2023 alastair walker 0

This Opinion piece is by Manoj Pant, Senior Director and EMEA Insurance Industry Principal at Pegasystems. It looks at why automation and customer service are core considerations for insurers in a cost of living crisis. […]

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Opinion

Embedded Insurance 101

17 January 2023 alastair walker 0

We are big fans of embedded insurance here at IE, because it offers consumers the chance to insure a specific risk at the point of sale. Basically you get to choose how much value that […]

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Opinion

Navigating Cyber Attacks In The Natural Resources Sector

24 November 2022 alastair walker 0

Laetitia Fouquet, Head of Speciality Lines & Global Head of Cyber, Charles Taylor Adjusting shares how cyber-attacks affect the Natural Resources sector and how businesses can manage this evolving risk. Cyber is an emerging and […]

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Global insurance trends

Atos Warns Net Zero Targets Not Being Met

24 October 2022 alastair walker 0

Did you know that computing giant Atos has a special climate change/Net Zero division? Nope, neither did IE, but here they are posting a grim warning to companies like bakery chains, mining, heavy construction, car […]

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Legal

Opinion: Expert Evaluation Could Settle Disputed Claims

3 October 2022 alastair walker 0

Flaxmans reckon that technology is putting an ever-increasing distance between insurance companies and their customers, which could see policyholders getting unfair settlements. The solution is Expert Evaluation. Here are some persoanl views from Roger Flaxman; […]

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Opinion

What Can Insurers Learn From The Tragic Death of Celia Marsh?

28 September 2022 alastair walker 0

Some thoughts on a recent case from Dan West at HF; The inquest into the tragic death of Celia Marsh concluded on 22 September 2022 and has prompted calls for more testing at every stage […]

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Opinion

AI & Machine Learning Will Transform The Customer Experience

31 May 2022 alastair walker 0

This article looks at how AI and ML are transforming the insurance experience. It’s by Dharmendra Kapadia, Senior Director, Head of Financial Services and Insurance for Grid Dynamics. The insurance industry is undergoing a digital […]

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