News

Commentary: Customer Experience Needs to Be Front & Centre

This week, Gartner revealed that insurance CIOs and technology executives are prioritising improving customer experience (CX) and operational excellence, rather than growth, for their 2023 digital strategies. The most common areas being invested in are […]

News

Cuvva Survey Reveals Many Drivers Don’t Understand Insurance T&Cs

More than half (53%) of UK drivers don’t know what their car insurance policies cover them for, because of unclear terms and conditions, according to new research, meaning UK drivers could be wasting millions of […]

Insurance Regulation

Mactavish Reaction to FCA Update on Business Interruption Claims

The FCA has today (10th June 2020) provided an update on its High Court test case concerning business interruption (BI) insurance, and published documents relating to this. However, Mactavish, the specialist insurance buyer and claims resolution […]

Insurance Regulation

Brexit: If We Leave, Will UK Drivers Get Their Insurance Green Cards in Time?

OK, let’s all take a deep breath and consider the mad possibility that the UK might actually leave the EU. It’s highly unlikely, as MPs, Brussels politicians and the mainstream media are all working 24/7 […]