Insurance claims

J D Power Survey Looks at US Claims Market & Customer Satisfaction

Against a backdrop of deteriorating property loss ratios and low premium growth, property insurers are earning high marks for overall customer satisfaction, but there are still some components of the claims process that are falling […]

InsureTech

LexisNexis Survey Discovers 60% of UK Drivers Want Usage Based Insurance

Drivers in the UK increasingly want usage-based insurance (UBI). 60% of drivers would take a telematics or ‘black box’ policy today to save money and improve safety, according to a study of over 3,000 motorists. […]

Motor Insurance

RAC Comment on Mobile Phone Use – More Enforcement Needed

News from the RAC, who have issued an official comment on the latest mobile phone use whilst driving; “It’s clearly good news these figures show improved compliance with the law in England and Wales, but […]

insurance marketing

YouGov Survey Finds Customers Increasingly Unhappy with UK Insurers

Maybe it’s the fickle, ever-scrolling nature of the internet, but confidence in many big brand names seems to be declining. From Facebook’s fake news to middle England turning its back on the staid clothing at […]

Insurance claims

Consumers Increasingly Happy to Let AI & Robots Sort Out Claims

Technology’s tightening grip on the insurance industry is highlighted by a new report published today, which shows that more people than ever are prepared to have their claim handled completely online rather than by a […]

Life/Health/Critical illness

Consumers Under-Estimate Life Insurance Cover by up to £140,000

New research by leading price comparison website MoneySuperMarket reveals that Brits underestimate their life insurance requirements by almost £140,000. The study asked respondents without life insurance cover how much they think they would need and compared those […]

Insurance Brokers

Ecclesiastical Survey Finds Brokers Keen to Attract Younger Employees

New research by specialist insurer Ecclesiastical has revealed the vast majority of brokers (80%) would like to attract younger people. The survey of 250 brokers across the UK found that while they are keen to hire […]