Europ Assist Finds 46% of Consumers Concerned About Cyber Crime

Europ Assistance’s Cyber Barometer, conducted by LEXIS, exploring consumer sentiment on Cyber Security across 9 countries has found that 46% of consumers are worried about cybercrime. This number rises to 49 percent for respondents with elderly parents and 54 percent for those with children.

Nearly one third of respondents (31%) feel exposed to cyber security issues and even more so (38%) when it comes to their children’s identity. Concern is the highest in Southern Europe with Spain (47%) and Italy (39%) feeling exposed. Just over a quarter (26%) of respondents indicated that they knew someone who has been the victim of an attack against their personal data while 82 percent of respondents consider an attack against their personal data to be “very stressful,” ranking above incidents such as a car accident.

A lack of digital protection

While concern is high, the survey has also discovered that protection is often neglected. Less than one-third of those questioned said that they frequently change their passwords and digital credentials and even more alarmingly only half of consumers have anti-virus and anti-malware protection on their smartphone or tablet – a worrisome statistic considering this accounts for half of global web traffic.

Forty-five percent of respondents said they wouldn’t know how to fix their situation if their personal data was compromised and 48 percent feel that companies and institutions are not doing enough to protect their individual information.

Awareness and willingness to purchase solutions is on the rise

Americans are more aware of identity protection solutions (65%) than Europeans (40%) but consumers are ready to take steps to protect themselves online when aware of the options. More than half of respondents (55%) indicated that they have a positive opinion of cyber and digital protection services and this number rose to 61 percent for those with children and 57 percent for those with elderly parents. Consumers are interested in Alerting Services (57%), 24/7 Assistance Services (54%), Prevention Services (47%), and Monitoring Services (48%).

Antoine Parisi, CEO of Europ Assistance: “Consumers are now more aware of threats to their personal information and while the mounting concerns they have are valid, it is our mission to protect people from any stressful situation. With digital services playing such a key role in our daily lives, we have developed a unique service to protect the identities and personal data of our customers from any type of cybercrime.”

Insurance-Edge Comment and Online Security Tips:

One of the things consumers can do, which is necessary in a world full of stalkers and hackers, is enable two-step verfication login when it comes to social media accounts and emails.

We also recommend that if you have the slightest suspicion that an email is bogus in some way, from an unrecognised name or company, then don’t open it. If it is important, and genuine, then they’ll contact you again.

Don’t fall for the HMRC tax refund scam emails, often sent out around January 31st and March 31st in the UK. Just select Delete and then get rid of it from Deleted Items.

When using Microsoft services like Outlook or Skype it’s a good idea to click the Security tab on your personal account dashboard, then select View Recent Activity.

This audit, say once a month, is a good way to see if someone is attempting to break into your emails. You can trace their IP address using many free online services, and find out the geographical location, plus their broadband provider in some cases.

All useful data and more importantly, it should prompt you to create a complex password, featuring a mix of letters, symbols and numbers.

Keep safe 😉

About alastair walker 11398 Articles
20 years experience as a journalist and magazine editor. I'm your contact for press releases, events, news and commercial opportunities at Insurance-Edge.Net

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