A new study, The State of Outbound Communications in 2022, commissioned by Neustar, a TransUnion company and conducted by Forrester Consulting, found that respondents’ top business goals include a focus on improving the customer experience (CX) and that outbound communications […]
Consumers are beginning to look for the same convenience from their insurance companies as they are in other areas of their lives. That is according to a report* published by Guidewire (NYSE: GWRE) which has also […]
The latest from GlobalData; With the risk of high-profile cyberattacks continuing, GlobalData figures show that small and medium sized enterprises (SMEs) in the UK are aware of the higher risks they face than those before […]
Only 13% of consumers trust their current preferred insurance provider and only 8% have been loyal to their insurer for more than 3 years, according to new research from Ello Group. The nationwide 1,000 consumer survey […]
Following news that the Government plans to launch a campaign to encourage businesses to cut prices to help with the cost-of-living crisis, 27% of consumers in a survey by Purbeck Personal Guarantee Insurance have said they […]
Demand for improved customer experience is the top driver of digital transformation in Europe’s insurance industry, but with growing digitalization, insurers report increasing security vulnerabilities, according to the results of the second annual ISG Pulse […]
The Financial Conduct Authority (FCA) has spent over £5 million on new laptops and mobile phones to support remote working, according to official figures. The data, which was obtained using Freedom of Information (FOI) legislation, […]
An online YouGov study of 1,731 UK drivers commissioned by The Motor Ombudsman has revealed that six in ten (61%) respondents would consider getting behind the wheel of an electric car if they were to […]
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