Despite consumers never having had so much choice of technology, media and telecommunications (TMT) products and services, many UK households are becoming overwhelmed by the prospect of switching provider, which is leading to apathy among […]
As more people shop online there are ever increasing numbers of small vans on UK roads. Although many freelance delivery drivers use a small family car for internet package deliveries, you can get more work […]
There is a concerted effort by many politicians and activists to ban all vehicles from town and city centres, although how anyone would get anything delivered on time, visit a sporting or cultural event, or […]
New research from Gobeyond Partners, the consulting and services business focused on customer journey transformation, today reveals that customer experience is largely perceived as a strategic issue and one that should be driven at board level […]
Brits love their pets, we all know that. But just how much would you sacrifice to keep Fenton the dog in fine fettle? Well, the answer is that owners would rather face financial problems via […]
Comprehensive cover was the leading consumer choice in the UK in 2018, accounting for 42% of income protection purchases, according to GlobalData, a leading data and analytics company. The company’s latest report: ‘How Customers Purchase […]
Consumer Intelligence has enlisted the expertise of Bristol-based specialist outsourcer Echo Managed Services to handle its outbound mystery shopper call service. The data analytics and insight company, which works on behalf of insurance and finance providers, approached […]
Customer retention is one of those bits of jargon which doesn’t excite many people in the insurance industry. But it should, because it can cost millions to keep advertising and marketing to win new customers, […]
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