Opinion

Transforming Customer Engagement: The Future of the Financial Industry in a Digital Age

This piece is by Jon Burghart, Chief Revenue Officer at AnywhereNow In today’s financial services sector, customer engagement is undergoing a decisive shift: customer contact volumes are rising, expectations are higher than ever, and the appetite for […]

Technology

Why Every Business Needs User-Generated Content (UGC) and How Customer Feedback Tool Youdask Can Help You

Do you remember the case when Coca-Cola sold 250 million bottles and cans one summer? The iconic logo was replaced with the most popular names. The company encouraged people to share photos of them drinking […]

Opinion

Consumer Online Experience Is More Important Than Ever

How can low-code development tools power insurance digitalisation? Sean Baird, Director of ECM Product Marketing, Nuxeo, tells us more. Few would dispute that the Financial Services (FS) sector that has approached digitalisation with varying degrees […]

InsureTech

Onguard & Rackspace Team Up on Improved UX Payment Processing

Onguard, the fintech company specialising in order-to-cash and credit management, has selected technology services company Rackspace to boost the agility of its customer operations. With the Rackspace Private Cloud powered by VMware, Onguard is able to adapt even […]