Some news from the US market; Glia, the leading provider of Digital Customer Service (DCS), has teamed up with Finastra, a global provider of financial software applications and marketplaces, to help financial institutions to improve the digital customer experience. Via […]
Conversant Technology is delighted to announce the forthcoming launch of its new complete communications solution – Conversant 360 – whose goal is to put a full raft of solutions under one umbrella, with a single […]
Gallagher has introduced RiskTalk – a user-friendly voice-operated risk assessment app – to help UK businesses cut down on the time and expense of undertaking workplace safety assessments, and benefit from increased reporting reliability. The health […]
Infinity is pleased to announce that it has agreed to purchase ResponseTap from its management and venture capital investors. Infinity has developed its class leading conversation analytics suite to enhance its core call tracking services […]
Nigel Cannings is the CTO at Intelligent Voice. He has over 25 years’ experience in both Law and Technology, is the founder of Intelligent Voice Ltd and a pioneer in all things voice. Nigel is […]
VoiceBase, the leading AI-powered voice analytics company, has announced that Slice, the innovative tech platform powering America’s local pizzerias, is leveraging VoiceBase to understand customer behaviours and predict future outcomes and actions. By processing dual-channel […]
Confused.com is once again revolutionising comparison, this time using voice activation, social media and app technology. As part of the move, Confused.com has launched the first-ever Alexa Skill and Facebook Messenger tool for comparing car […]
TRL, the UK’s Transport Research Laboratory,has recently authored a report – commissioned by IAM Roadsmart, FIA Road Safety and Rees Jeffreys Road Fund – into the impacts of in-vehicle infotainment systems such as Android Auto […]
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