Another interesting attempted fraud report from 1st Central and Keoghs. The scam highlights the need for verified ID, cross-checks on addresses and voice analysis software being used in certain cases. 1st Central, a leading car […]
Some thoughts on AI from Nigel Cannings (left below) CTO and James Laird COO (below right), both of Intelligent Voice. Generative AI has emerged as a groundbreaking innovation reshaping various industries, including insurance. Large Language […]
Need sharper voice tech in your insurance call centre or claims operation? Isolating the customer voice from background noise can really help insurance brands look more professional too, especially in an era of hybrid working. […]
Some news from the US market; Glia, the leading provider of Digital Customer Service (DCS), has teamed up with Finastra, a global provider of financial software applications and marketplaces, to help financial institutions to improve the digital customer experience. Via […]
Conversant Technology is delighted to announce the forthcoming launch of its new complete communications solution – Conversant 360 – whose goal is to put a full raft of solutions under one umbrella, with a single […]
Gallagher has introduced RiskTalk – a user-friendly voice-operated risk assessment app – to help UK businesses cut down on the time and expense of undertaking workplace safety assessments, and benefit from increased reporting reliability. The health […]
Infinity is pleased to announce that it has agreed to purchase ResponseTap from its management and venture capital investors. Infinity has developed its class leading conversation analytics suite to enhance its core call tracking services […]
Nigel Cannings is the CTO at Intelligent Voice. He has over 25 years’ experience in both Law and Technology, is the founder of Intelligent Voice Ltd and a pioneer in all things voice. Nigel is […]
Copyright © 2026 | MH Magazine WordPress Theme by MH Themes