Conversant 360 Pulls Those Comms Channels Together

Conversant Technology is delighted to announce the forthcoming launch of its new complete communications solution – Conversant 360 – whose goal is to put a full raft of solutions under one umbrella, with a single dashboard and single point of contact in terms of management.

A gap in the market

“We will be offering high-end agent-based functionality, but at queue-based pricing, with bundles appropriate to different user specifications,” explained Patrick Copping, CEO of Conversant. “This is a real gap in the UC market at present – a single product, with guaranteed service and no multiple partners which have the potential for unforeseen pricing and offer changes. Therefore, we see a great opportunity to put the best of all worlds on one platform, in terms of communications solutions on Microsoft Teams.”

Queue-based pricing for agent-based functionality – all in one place

The company, already a Microsoft Gold partner and pioneer in its field, which brings some of the best Microsoft Teams for Voice solutions to the market as a systems integrator, has gone one step further, to consolidate its offering and put everything in one place.

Copping said: “At heart we believe in keeping things simple for the customer. Whether our clients are in education or public health, finance or legal, or anything in between, we can provide the opportunity to consolidate their supplier base and thereby be more in control, while maximising return on their Microsoft investment.”

Conversant 360 will offer:

  • Contact Centre and CRM integration
  • Compliance Call Recording
  • Omni-channel Social Media Messaging
  • Call Data and Analytics
  • Call Routing

All within a single structured pricing system, depending on the user’s needs.

About alastair walker 10905 Articles
20 years experience as a journalist and magazine editor. I'm your contact for press releases, events, news and commercial opportunities at Insurance-Edge.Net

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