Rainbird, the AI-powered intelligent automation scale-up, has announced a research partnership with the University of East Anglia (UEA) to support and empower vulnerable individuals through fairer credit decisions. The proposed tool is being designed to […]
Once again the FCA has taken action over the tricky question of how to deal with vulnerable customers, who are not managing their finances well. This policy has far-reaching consequences for insurers, brokers and MGAs, […]
Here’s the latest from the FCA, who have been trying to regulate the sale of Kirby vacuum cleaners, which have often been featured in various BBC Watchdog, Rip-Off Britain, Which? magazine and other consumer programmes. […]
In this Opinion piece, Martin Ellingham, business leader, Aptean Respond, asks whether the issue of customer vulnerability has the potential to become the next consumer mis-selling scandal in the UK. With new FCA rules on […]
Financial Services software provider and consultancy services Altus announces today the launch of a tool to help financial services firms assess their capability in identifying and managing vulnerable customers. The Financial Conduct Authority (FCA) published […]
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