Opinion

Ethical AI: Why the Insurance Industry Must Stop Racing Towards Automation

Lindsay Lucas, CEO at Software Solved has a look at automation within the insurance sector. Maybe we shouldn’t rush to apply AI at every stage of the process without considering the human touch? The insurance […]

Opinion

Driving Blind: Why We Fail to Understand How Work is Done And The Price We Pay

This latest Opinion piece is by Aman Rangrass, the Global Head of Revenue and Partnerships at Skan.ai. He has long been a student of understanding how work happens with customers in the insurance and financial […]

Technology

Automation Works Well, But Don’t Forget The Customer

According to new research from Intelligent Automation company ABBYY, 99% of UK IT decision makers have implemented a form of automation technology in the last two years, while pre-pandemic 1 in 6 (15%) UK businesses had no […]

Technology

Mphasis is Rated a Major Contender

Mphasis (BSE: 526299; NSE: MPHASIS), an Information Technology solutions provider specializing in cloud and cognitive services, today announced that it has been recognized as a “Major Contender” by Everest Group, in its PEAK Matrix® for […]

Opinion

Covid Hit Is A Huge Opportunity to Build Better

In this Opinion piece, Bryn Barlow, Partner, Banking & Financial Services (Europe) for ISG – http://www.isg-one.com takes a look at the way technology can be used to create better customer experiences after Covid-19. The insurance […]

Underwriting transformation

Helvetia Partners With Munich Re on Digital Underwriting

Helvetia Seguros has partnered with Munich Re to implement a practical and innovative digital underwriting solution for the Spanish life insurance market. The technology has been developed by Munich Re Automation Solutions, the world leading provider of digital new […]

Technology

Thomas Miller Scales Up Automated Systems After Covid

Thomas Miller, the international insurance services provider, has scaled up its intelligent digital workforce across its operations to deliver service excellence to its members during the COVID-19 pandemic. Using Blue Prism’s turnkey cloud-based intelligent automation platform, the company has deployed digital workers across a range of business functions, […]

InsureTech

Rainbird Teams Up With Blue Prism on RPA Project

Leading intelligent automation firm Rainbird has entered a partnership with robotic process automation software provider, Blue Prism, providing customers with an unprecedented ability to automate and scale human-like decision-making in machines. Blue Prism is integrating Rainbird’s intelligent decision […]