Interesting case study for insurance brands here; Noetica – A British company, developing software products for the global contact centre market, has announced how it is working with Sterling Insurance’s contact centre to identify and prioritise calls […]
Need sharper voice tech in your insurance call centre or claims operation? Isolating the customer voice from background noise can really help insurance brands look more professional too, especially in an era of hybrid working. […]
This is great news from Aviva and a welcome boost to the already healthy Manchester arts scene; Aviva, Manchester City Council and Factory International have announced a long-term partnership which includes landmark support for Manchester’s […]
This piece is by Sat Sanghera, Chief Executive, IPI, and it looks at the rising customer expectations in a digital age. Contact centre responses can all the difference to your brand rating. Digitalisation has created […]
Picture the scene; your insurance brand sales team receives a call and it rings 9 or 10 times, then the caller hangs up. The same caller tries using the website chatbot, but it can’t quite […]
A British company, developing software products for the global contact centre market, will be attending The BIBA Conference 2023. The company will showcase why for more than 20-years, UK insurance companies have relied upon its award-winning […]
The latest from the ABI; Being kept waiting on the telephone is the top frustration for customers when dealing with organisations according to an ABI-commissioned survey out today. Next comes automated call options, followed by […]
Chubb, the world’s largest publicly traded property and casualty insurance company, announced it will launch a new technology services center in Thessaloniki, Greece in early 2023 to deliver innovative technologies that enhance the customer experience, […]
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