A British company, developing software products for the global contact centre market, will be attending The BIBA Conference 2023. The company will showcase why for more than 20-years, UK insurance companies have relied upon its award-winning technology, to streamline their contact centre operations, improve productivity, and increase sales from existing and new policyholders.
Adrian Flux has been working with Noetica since 2020. Using its Synthesys™ contact centre productivity tools, including its next-generation process scripting technology, it ensures every customer call is directed to the right team as quickly and efficiently as possible, whilst delivering a high-standard of personal service.
The company has also been able to fully maximise the productivity of its entire team by seamlessly blending inbound and outbound calling. Using Noetica’s internationally patented SmartBound™ dialler (which uses advanced intelligent algorithms to accurately determine agent availability), sales leads are loaded into the dialler and calls are routed to an available member of the team, guaranteeing a high level of compliance to the strict rules imposed by Ofcom on these types of activities.
Visitors to The BIBA Conference 2023 will also learn about Noetica SABRE™ (Skills and Ability Based Routing Engine) that has been deployed alongside Synthesys™ and SmartBound™, by an insurance company based in Swindon, to boost the performance of its contact centre agents.
Chief Commercial Officer at Noetica, Steven Brooks, explains: “Not only have we been able to optimise efficiency and effectiveness through automated intelligent dialling, but also once a call is connected, the agent is guided through the interaction to achieve the best possible outcome. Now, with SABRE it is also possible to ensure they every one of these calls is directed to the agent best suited to handle it, based on their skills and abilities and most recent performance. This is a true game changer for insurance companies.”
To learn more about how Noetica is supporting the UK insurance industry visit stand C77 at The BIBA Conference 2023: https://thebibaconference.org.uk/
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