The latest from the ABI; Being kept waiting on the telephone is the top frustration for customers when dealing with organisations according to an ABI-commissioned survey out today. Next comes automated call options, followed by […]
In order to target younger segments, Life insurers will need to revitalise their business approach, offering next-gen products and a customised, truly digital customer experience, says Samantha Chow, Life and Annuity Sector Leader at Capgemini […]
IE only asks the question after browsing this research; maybe the rapid take-up of various platforms, software tools and updating legacy systems with a new “shop window” has muddied the waters a bit? Here’s the […]
This week, Gartner revealed that insurance CIOs and technology executives are prioritising improving customer experience (CX) and operational excellence, rather than growth, for their 2023 digital strategies. The most common areas being invested in are […]
A new study, The State of Outbound Communications in 2022, commissioned by Neustar, a TransUnion company and conducted by Forrester Consulting, found that respondents’ top business goals include a focus on improving the customer experience (CX) and that outbound communications […]
This article takes a look at how AI continues to offer admin and customer service enhancements for insurance brands. But it’s also about understanding risk, in all its complexity. Insurers should embrace the future. It’s […]
This article looks at how AI and ML are transforming the insurance experience. It’s by Dharmendra Kapadia, Senior Director, Head of Financial Services and Insurance for Grid Dynamics. The insurance industry is undergoing a digital […]
Lightico, whose next-generation digital completion platform supports millions of insurance, automotive, telecom and financial interactions, announced recently that Menora Mivtachim has chosen its Digital Completion Cloud to enable the streamlining of its customer experience. Through […]
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