research discovered that the issue of greatest importance for consumers, when it comes to claims, is customer experience. Almost half (42%) of the 2,000 consumers surveyed cited customer service reputation as one of the main factors they consider when choosing an insurer – whilst just 20% said they would always choose the insurer that paid out the most claims. […]
One of the UK’s leading economic commentators opened this year’s Airmic conference with a challenge against received wisdom and a call for companies to make whistleblowing easier. During his opening address at the Airmic Conference 2015, Tim […]
Published in advance of the Association of Insurance and Risk Managers Conference 2015 which opens today, Scenario planning and adapting to emerging risks; A risk manager’s essential guide, analyses six key risk areas to reveal the latest practice by corporates. […]
Ahead of the General Election on Thursday 7th May, the Association of British Insurers reminded policymakers of its priorities for the next parliamentary session. Regardless of the outcome next week, the ABI remains focused on ten […]
“The case is of interest to insurers, as the 30% contributory negligence deduction is a higher deduction than those made in Badger (20%), Shortell (15%) and Horsley (20%). Bearing in mind the relatively high value of many such claims, the savings can be significant. […]
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